Frequently Asked Questions
Everything you need to know about shopping with Dog Friendly Co.
How do I ensure I choose the right size for my dog?
We provide a comprehensive size chart on every product page. We recommend measuring your dog's neck and chest girth accurately before purchasing. If your dog is between sizes, we generally suggest opting for the larger size for maximum comfort.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn items in original packaging. Please ensure the product is free of pet hair and odors to qualify for a full refund or a size swap.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery's progress.
Are your harnesses and collars machine washable?
To maintain the longevity and vibrant colors of our gear, we recommend hand washing with mild soap and air drying. For machine washing, use a delicate cycle and place items in a wash bag to protect the hardware.
Do you offer international shipping?
Yes, Dog Friendly Co. ships worldwide. International shipping rates and delivery times vary by country and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna for your convenience.